At FloopDeal, customer satisfaction is important to us. We aim to provide quality technology products and a fair, transparent process for resolving order-related issues.
1. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible, preferably within 14 days of delivery, so we can assist you promptly.
This preferred reporting period does not limit any statutory rights or remedies available under applicable consumer protection laws.
To help us investigate, please provide:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem, where reasonably available
We will review your request and advise you on the next steps.
This reporting period does not limit any statutory rights you may have under applicable consumer protection laws.
2. Returns and Exchanges
Under our standard voluntary returns policy, we accept return requests for:
- Products damaged during delivery
- Defective or malfunctioning products
- Incorrect products received
Once your request is reviewed, we may offer a replacement, repair, refund, or another appropriate resolution, depending on the circumstances and applicable law.
Please do not return products before receiving return instructions from our support team.
3. Change-of-Mind Returns
FloopDeal does not generally offer voluntary returns for change of mind, personal preference, or products ordered by mistake.
However, customers may be entitled to cancel or return eligible purchases under applicable consumer protection laws.
Where a statutory right of withdrawal or cancellation applies, customers may exercise that right within the legally required period, without providing a reason.
For eligible change-of-mind returns, customers are responsible for direct return shipping costs to our designated return facility in China, where permitted by applicable law and disclosed before purchase.
To request a return or exercise a statutory cancellation right, please contact support@floopdeal.com.
Nothing in this policy limits customers’ statutory consumer rights.
4. Refunds
When a refund is approved or legally required, FloopDeal will process the refund to the original payment method unless otherwise agreed and permitted by applicable law.
For eligible statutory cancellations or withdrawals, refunds will be issued within the time limits required by applicable consumer protection laws.
Where applicable, refunds will include the original standard delivery charges. Additional charges for premium or express delivery may be excluded where permitted by law.
For returns requiring the product to be sent back, FloopDeal may withhold reimbursement until the returned goods are received or proof of return shipment is provided, where permitted by law.
Once a refund has been issued, the time taken for the funds to appear in your account may vary depending on your bank or payment provider.
Nothing in this policy limits your statutory refund rights.
5. Return Shipping Costs
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, FloopDeal will cover reasonable return shipping costs where required by applicable consumer protection laws.
Change-of-Mind Returns
For eligible change-of-mind returns under applicable consumer protection laws, customers are responsible for direct return shipping costs where legally permitted and disclosed before purchase.
Approved returns may need to be shipped to our supplier’s designated return warehouse in China. International return shipping costs may vary depending on the customer’s location, the product’s size and weight, and the shipping provider.
Customers will be informed before purchase that returns may need to be shipped to China at their expense. Any additional return-cost information required by applicable law will also be provided.
Return Instructions
Please contact support@floopdeal.com for return instructions and the applicable return address.
6. How to Request a Return
To request a return, exchange, refund, or cancellation, please follow these steps:
- Contact FloopDeal customer support at support@floopdeal.com.
- Provide your order number and a description of your request. For damaged, defective, or incorrect products, please include supporting photographs or videos where reasonably available.
- Our support team will review your request and provide the applicable return instructions.
- Products requiring return may need to be shipped directly to our supplier’s designated return warehouse in China.
- We will provide the applicable return address and shipping instructions.
International Return Shipping
For eligible change-of-mind returns, customers are responsible for direct return shipping costs where permitted by applicable law and properly disclosed before purchase.
International return shipping costs may vary depending on the customer’s location, the product’s size and weight, and the shipping provider.
For damaged, defective, or incorrect products, FloopDeal will cover reasonable return shipping costs where required by applicable consumer protection laws.
Statutory Cancellation Rights
Where customers have a legal right to cancel or withdraw from a purchase, they may notify FloopDeal within the applicable statutory period without waiting for return approval.
Customers can exercise this right by sending a clear cancellation statement to support@floopdeal.com.
FloopDeal will provide the necessary return instructions without restricting applicable statutory rights.
7. Return Address and Instructions
To ensure that returned products reach the correct processing facility, customers must contact FloopDeal at support@floopdeal.com before shipping any return.
Return warehouse addresses may vary depending on the product and supplier. Our support team will provide the correct return address and shipping instructions for each request.
Please do not send products to an address obtained from previous orders or other sources without confirming the current return instructions.
8. Contact Us
For return requests, exchanges, refunds, or order-related assistance, please contact:
Email: support@floopdeal.com
Our customer support team will review your request and provide the applicable return instructions, including the designated return address in China where necessary.
9. Consumer Protection Rights
FloopDeal is committed to providing a fair and transparent shopping experience for customers worldwide.
Our return and refund procedures apply to all customers, subject to applicable consumer protection laws. Customers may have additional statutory rights, including cancellation, withdrawal, refund, or replacement rights, depending on their country of residence.
Nothing in this policy limits or excludes any rights that cannot legally be waived.
For assistance, please contact support@floopdeal.com.
